just putting it out there ...any one had any dealings with returns with switch kites ....
Yes unfortunately a bad experience.
I wanted to return a kite and they wanted me to send it back to the USA - cost about $250 - then they said they would not give a refund for 30 Business days (6 weeks).
Switch make it as difficult as possible to return even if the problem is theirs -
Its a kind of scam saying you can return it when they don't make the conditions of return explicit on their website -
Hammer them then they offer you a great deal to buy more cheaply made and poorly designed kites in bulk to clear their old stock.. Not the real deal when it comes to construction n quality from what I've seen in guy's buying them and having issues then returning them.. I've never had an issue with the kites I choose... That's the difference between brand's that are rock solid.
I can concur with Shi Houses description of the Nitros design fault. It has happened on my 9, 12 and 14. The fix was simple. A Little reinforcing on the canopy that sits against the stitching. Cost me around $180 for all three kites to be done. Although this is a problem I was lucky enough to have it repaired before the canopy just tore apart, especially the 12 - my oldest and most used kite. Anyway still really like this kite. Ticks most of the boxes I look for in a kite. Just have to reinforce the canopy on my next purchase and it still comes in way cheaper than the big brands
Unless switch do something about it.......
I rode Switch Nitros 5 and 6 for a season. Huge boosting kites that needed to be flown in the mid to upper of their wind range to perform. Light wind I found they were too heavy i.e. the 14m really struggled in anything under 15 knots.
I also bought the board which was fast but a bit of a knee breaker as it was really stiff so not suited for me.
I had a warranty claim on the bar that was handled professionally and quickly but the controller 3 was still a piece of crap. I bent the hook on the safety leash, though to be fair I have heard of that happening on North and Naish too.
I didnt really hold on to the kites long enough to test their durability though I did attempt a warranty claim on my N6 too after there was a lot of fraying of the dacron which was rejected. This was more cosmetic and easily fixed but an annoying quality control issue.
My friend had a quiver of the switch c kites, new model. I could not get those things to kiteloop, so on a positive note, Marc Jacobs must be a legend rider cause he makes them look awesome.
I think the quality is ok, maybe slightly below par. For me it's the performance that keeps me away from the brand. I'm just an intermediate kiter but I felt my progression was being held back and limited to just big air jumping on the Nitros.